Return policy

Welcome to the “New Store” return policy page. We strive to ensure that you are completely satisfied with the products you purchase from our store. If you are dissatisfied with any product purchased, please read this policy carefully for returns and compensation procedures.

1. Payback period:
   We offer a return period of up to 7 days from the date you receive your product. Please ensure that the product is in its original condition, unused and properly packed before making any return request.

2. Return procedures:

• Please contact our customer service team with your order details and the reason you are returning the product.
• You will be provided with instructions on how to return the product and the appropriate return address.
• The customer bears the shipping costs associated with the return process.

3. Product Inspection and Refund:

• Once we receive your returned product, it will be inspected to verify its condition.
• If the product is verified to be in good condition and in its original condition, a full refund will be made according to the original method of payment through which the purchase was made.

4. Product replacement:

• If the customer's primary desire is to exchange the product for another product, please inform our customer service team.
• Your exchange request will be processed in accordance with the specified exchange terms and policies.

We strive to provide excellent customer service and an impeccable shopping experience. If you have any additional questions about our return policy, please do not hesitate to contact our customer service team. We are here to gladly assist you.

Thank you for choosing “New Store”, and we look forward to serving you in the best way possible.